Refund policy
Returns & Refunds
We want you to be happy with your order. If something isn’t right, please contact us before sending anything back. Email caboodleoforange@bigpond.com or call 0419683501 , and we’ll help sort it out.
Change-of-mind returns
Please contact us within 30 days of receiving your order.
To be eligible for a change-of-mind return, the item must be:
- Unused
- In its original packaging
- In the same condition in which it arrived
- Accompanied by proof of purchase
Return postage for change-of-mind returns is at your expense. Once we have received and inspected the item, we’ll email you to confirm the outcome. Approved refunds will be issued to your original payment method.
Faulty, damaged or incorrectly described items
Your rights for faulty, damaged or incorrectly described goods are protected under the Australian Consumer Law and are separate from our change-of-mind policy.
Depending on whether the problem is major or minor, you may be entitled to a repair, replacement or refund. These rights apply to sale items as well as full-priced items.
Please contact us with your order details and a photo showing the problem. Where an item is confirmed to be faulty, damaged or incorrectly described, we’ll arrange or cover the reasonable cost of returning it and provide the appropriate remedy.
Gift cards
Gift cards are not refundable and do not expire.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.